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Having trouble with your game? Please take a look at the topics on this help page.

Game crashing, freezing, or not working?

There are several reasons why a game may crash, freeze, or have other technical issues. If you’ve been playing for more than one hour consecutively, then there is a greater chance of this happening.

Improve game performance on iOS

First, try these tips to improve the performance of your game:

  • Double-check that your device has plenty of battery life left. If you’re playing with low battery life, the device has to work harder to run a game. It’s recommended to play while connected to your computer, a wall outlet, or after the battery has fully charged.
  • Close all applications. When you exit an app, the app does not close automatically. For some issues, including game crashes, it is a good idea to close all applications running in background to free up your device’s resources.
    Please see Apple’s iOS: Understanding multitasking help article for more information.
  • If you’re still having trouble, try restarting your device. Apple also recommends restarting after installing any application. Follow these steps to restart an iPad, iPhone, or iPod touch:
    1. Hold the Sleep/Wake button at the top of the device for 5 seconds.
    2. Run the slider across the screen to power off.
    3. Wait 30 seconds, then start the device again by holding the Sleep/Wake button until you see the Apple icon.
    4. Start your game.

iOS billing question?

For iOS billing questions regarding your game, please contact Apple iTunes Support.

Still have a question?

If you need support or want to talk to us please email: ourshowgames@qq.com
We'll do our best to respond as soon as possible and thanks in advance for your feedback.

 

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